Deleting slack messages10/14/2023 If you have multiple Slack workspaces connected to Zendesk Support, the workspace appears before the channel address. If you have a lot of Slack channels, it may take a few moments to display the list of available channels. You cannot combine Slack and email conversations. You start a side conversation in one Slack channel at a time. You can also add attachments.įor more information about the composer, see Rich text editing in the side conversation composer. Enter the Slack channel and your message.If you don’t have the Agent Workspace, in a ticket click the Side Conversations plus sign (+) in the upper-left. In a ticket, open the context panel and click the Side conversations ( ) icon, then click the plus sign (+).To create a side conversation using Slack When you create a side conversation, you choose between using email or using Slack. Note: Side conversations in the Agent Workspace context panel is currently in an Early Access Program (EAP).
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